Shipping policy

At Cressleigh, we are committed to providing a reliable and transparent shipping experience for all orders placed through our online store. Our logistics policy outlines the terms and conditions for delivery of T-Shirts & Tops, Pants & Trousers, and Skirts.

Shipping Method

We offer a single Standard Shipping option for all deliveries. This method is available for every order, regardless of size or destination. Please note that there are no express or expedited shipping alternatives at this time.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or thresholds for waived fees. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of the items in your cart. All shipping charges are non-refundable.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Standard Shipping typically takes 5-10 business days for domestic orders and 10-20 business days for international orders. Please note that these are estimates and not guaranteed delivery dates. Delays caused by customs, weather, or carrier issues are beyond our control.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery through the carrier’s website. If you do not receive tracking information within 5 business days of placing your order, please contact us at [email protected].

Delivery Address

Please ensure that your shipping address is accurate and complete at the time of purchase. Cressleigh is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please email [email protected] as soon as possible. We will do our best to accommodate changes before the order is shipped.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal to accept the package, we will contact you via email. Re-shipping will require an additional shipping fee. If you do not respond within 30 days, the order may be canceled and refunded minus the original shipping cost.

Lost or Damaged Items

Cressleigh is not liable for lost or damaged items during transit. If your package arrives damaged, please document the condition with photos and contact the carrier directly to file a claim. For lost packages, please reach out to us at [email protected], and we will assist you in locating the shipment or initiating a claim with the carrier.

International Shipping

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the shipping cost and are the sole responsibility of the buyer. Please check with your local customs office for more information before placing an order.

Contact Us

If you have any questions or concerns regarding our shipping policy, please email us at [email protected]. Our team is available to assist you with order-related inquiries.