Refund policy

At Cressleigh, we are committed to ensuring your satisfaction with every purchase of T-Shirts & Tops, Pants & Trousers, and Skirts. If you are not completely satisfied, please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.

Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to: final sale items, gift cards, and items marked as "non-returnable" on the product page. Please check the product description before purchasing.

How to Initiate a Refund

To start the refund process, please contact us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions for shipping the item back to us. Please note that return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund to your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or full refund, including any return shipping costs. Please include photos of the damage or error in your email to expedite the process.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

Contact Us

For any questions or concerns regarding your refund, please email us at [email protected]. We aim to respond within 24-48 hours during business days.